Hello dear customers!
We are thrilled to serve you at Embeno. To ensure your order arrives quickly and safely, we provide the following details about our shipping policy.
Shipping policy
We serve customers in Vietnam and the United States. No matter where you are, we’ll do our best to get the product to you.
Warehouse Addresses
- Vietnam: Xom 9, Nghi Kieu, Nghi Loc, Nghe An 43000, Vietnam
- United States: 11410 Mathis Ave, Farmers Branch, TX 75234, United States
Shipping Costs
- United States: $3.95
- Vietnam: $1.65
Order Processing and Shipping Time
Order Processing Time: 1-2 business days.
Shipping Time
- Customers in Vietnam: 1-3 business days.
- Customers in the United States: 1-3 business days.
Order Tracking
Once your order is ready to be shipped, we will send you a confirmation email with a tracking number. Don’t forget to check your email for the details and track your order’s journey!
Common Shipping Issues
- Changing the delivery address: If you need to change the address after placing an order, please notify us within 12 hours.
- Delivery delays: Unforeseen circumstances such as bad weather, natural disasters, or traffic congestion may cause delays. We apologize in advance if this happens and will do our best to resolve the situation.
Contact Us
For any questions or support, please contact us via email at [email protected] or call us at +84 (815)-897-154. We’re always here to help!