We understand that shopping online can sometimes be tricky, and you may need to exchange or return an item. Our policy below will help you understand the process and your rights.
Exchange Policy
We are happy to exchange an item for a different size, color, or style. The item must be unused, in its original condition, and with all tags attached. You have 15 days from the date of receipt to request an exchange.
Refund Rejection Conditions
We reserve the right to refuse refund requests in the following cases:
- The item has been damaged, shows signs of wear, or is no longer in its original condition as when purchased.
- The product is missing its original tags or packaging upon return.
- The request for return was made after the allowed timeframe for returns had passed.
- The product was bought during a sale or special promotion and was clearly labeled as either a final sale or non-returnable.
Return Policy
To return or exchange an item, please follow these steps:
- Within 15 days of receiving your order, email [email protected] and provide your order number, the reason for the return or exchange, and any other relevant information.
- We will send you instructions and a return authorization number.
- Pack the item securely in its original packaging, including all tags and accessories.
- Send the item back to us at:
- Vietnam Warehouse: Xom 9, Nghi Kieu, Nghi Loc, Nghe An 43000, Vietnam
- Business Address: 11410 Mathis Ave, Farmers Branch, TX 75234, United States
- Once we receive your return, we will inspect it and, if it meets our return criteria, we will process your exchange or refund.
Refund Method
We will process refunds using the original payment method used at the time of purchase. This process may take three to four business days, depending on your bank.
Contact Us
For any questions or further assistance, please contact us via email at [email protected] or call +84 (815)-897-154. We are always ready to help you!
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